Omnichannel Assessments
Our Omnichannel Assessment services provide a thorough and objective review of all key Customer Care touch-points spanning the end-to-end customer journey.
Utilising proprietary methods and tools, derived from over 20 years of industry auditing experience, we can unlock a wealth of rich transformational insights from contact centre, IVR, online, mobile app, social media and retail channels.
Through our unique blend of detailed investigative and observational methods, each assessment delivers fresh actionable insights that are not detectable through traditional reporting or quality management mechanisms.
Our insights are all supported with quantifiable evidence and business case calculations, enabling businesses to quickly adapt and obtain the necessary investment required to drive rapid transformation:
