Our Services

The Insight Guild provides a comprehensive suite of consulting and analysis services, designed to help shape and transform the customer care experience of brands today.

Our portfolio of solutions spans the entire customer service arena from customer journey design, through to operational assessments and digital transformation strategy.

Our solutions portfolio is underpinned by a proprietary and proven suite of analysis platforms and methods, each of which has been purpose-built based upon decades of experience servicing all major industries in the customer service sector:

Customer Experience Strategy

Customer Experience Strategy

Customer Experience Strategy

Deliver your brand promise through the design of the optimal journey and experience for your customers.

Customer Care Transformation

Customer Care Transformation

Customer Care Transformation

Maximising the impact and performance of your customer service offering

Contact Center Assessments

Omni-channel Assessments

Omni-channel Assessments

Detailed assessments with Transformational Insights for contact centre, online, IVR, mobile and social media.

Coaching Services

Coaching

Coaching

Professional skills development for trainers, presenters and coaches.