Our Mission

At the Insight Guild our mission is

to help companies delight their customers through the delivery of a brand-worthy customer care experience.

We have spent over 25 years designing and optimizing omnichannel care models that deliver a balanced blend of customer delight and operational profitability; it is our goal to share these best practice principles with the industry.

Our Values

Our platforms and methodologies have all been designed and purpose built in-house. We are able to modify our approach and tools to suit the individual nature of every customer’s business. We do not utilise generic ‘off-the-shelf’ methods, that often fall short of the specialist needs of our customers.

We pride ourselves in our specialist and truly independent nature. We are not affiliated with the larger consulting houses or BPOs, enabling us to be agile and selective in our projects, always ensuring they are a 100% fit to our specialist capabilities. Every member of the Guild is hand-picked based upon their tenure and experience in the customer service sector.

All Guild partners are industry veterans with decades of applied experience in their respective fields. When you engage with the Insight Guild it is our senior partners who perform ALL of the work, we do not handover to junior partners once a project has been commissioned.

All of our partners are adept at blending consulting and analysis practices to execute highly investigative and detailed omnichannel assessments. This agile investigative approach is key to unearthing new insights, unlocking new profits and shaping your CX strategy.