Welcome to the Insight Guild, home of customer care transformation.
As our inaugural blog post, I would like to welcome all of our blog visitors and say thank you for dropping by for a visit.
At the Insight Guild, our mission is to help brands delight their customers through the delivery of a brand-worthy customer service experience.
We have spent decades formulating the optimal approach to servicing customers, an approach that delivers the optimal blend of customer delight and operational profitability, it is our goal to share these best practice principles with the industry.
In this blog we will explore the world of omnichannel customer service, sharing some of the trends, cultures and insights that we encounter in our global pursuit of best-practice.
Throughout the year we will explore a number of topics including knowledge management, customer experience, insight, automation and contact centre operations.
We hope to see you again and always love to hear form our visitors!
